Official Website Sucks – Ticket Paid But No Confirmation

Official Website Sucks – Ticket Paid But No Confirmation - Air Asia

Feb

2010

Booked for flight and hotel, and during transaction, computer got hang. Called credit card and they said payment went through. Immediately called Singapore air asia, and was told its a subsidiary of Air asia and need to call Malaysia office. emailed them but no reply since 4 days.

Called Air asia, put on hold for 10 minutes. Expect me to wait and put on hold over overseas call? Called Singapore office again and was told they would sent service request and will respond within 24 hours. Its been 48 hours and no reply.

Please stay away from goholiday.airasia.com.
This is the worst customer service and i will never choose air asia ever again. I paid 1000USD plus and am in dilemma.

In: Airways

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93 Solutions

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AirAsiaX… be careful.

Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us (their stranded passengers) until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either.

They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude!

Watch out for these guys. If you are considering using AirAsiaX, It might be a good idea to develop a plan B… just in case.

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Same problem with AirAsia. Didn’t receive any confirmation e-mail. I thought the flight didn’t take. Found a cheaper deal with another airline. Found out a month later that that Air Asia charged my credit card. They would only reimburse the airport tax – about $10 out of a $215 ticket. I couldn’t prove that I didn’t receive the e-mails. And of course, they said they sent them. We were having problems with the internet site too.

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Update. Air Asia just told us that they would charge us no show fees (about $20) and give us the rest back. We had entered our e-mail address incorrectly. Now, that’s not so bad!!!

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