Bank of America bought my escrow company. The beginning of my nightmare. They doubled my escrow payment for no reason. They then applied my principal/interest payment to that fraudulent charge. I immediately got the escrow department to reverse that payment amount because there was no reason for it. The bank, for eight months so far, has been adding late fees for the misapplying of my contractually obligated payment to the escrow which I can, and will, cancel at any time. I have been through a dozen customer service agent who cannot help me, but whose job it is to shut me up and get me off the phone. After a few months I just demand a supervisor. I have been hung up on when I ask for one. I was told by one that they reapplied the payment and the problem was fixed, but they cannot waive all the late fees. I got a supervisor who did not have the power to waive but one late fee, when there were months of them. She spent a month and waived all the fees. But the fees kept being applied. She refused to waive more, because the misapplied payment, from months ago was still misapplied and showing each month late. She referred me to a different department and that person claimed they fixed it and waived the late fees. Yet I am still getting late fees. And I am unable to get through to anyone but customer service agents with no power and bad attitudes. This is all fraudulent by the bank. First doubling a payment, then taking the money from my regular, timely payment and put it on the fraudulently doubled payment. Then charging late fees every month. and not one person who has power to see the problem and fix it, but everyone giving me run around and outright lies to shut me up and get me off the phone!